The questions shops usually ask before sending a file.
Common Questions
How much does digitizing cost?
Our pricing depends on the type of design: Simple Digitizing is $14, Complex Digitizing is $18, Cap Digitizing is $14, and Jacket-Back Digitizing is $25. Vector Conversion is $14. Custom Patches are quote-based.
What file formats do you deliver?
Common embroidery machine formats include DST, EXP, JEF, PES, XXX, HUS, VP3, VIP, and TAP. Other machine-specific formats are available on request.
Do you test designs on real machines?
Our files are prepared with the intended production use in mind. The provided website content does not specifically state that every design is tested on a real embroidery machine before delivery.
What is a sew-out proof?
The provided website content does not define or describe a sew-out proof.
How small can text go in embroidery?
The provided website content does not specify a minimum text size for embroidery.
What is 3D puff embroidery?
The provided website content does not provide information about 3D puff embroidery.
What turnaround times do you offer?
Most standard projects are completed in approximately 4–6 hours, depending on the detail and complexity of the design.
Do you offer same-day or rush digitizing?
Yes. A 3-hour rush service is available with no hidden rush charges.
Can you digitize for old machines?
Other machine-specific formats are available on request. The provided website content does not specifically state whether older machines are supported.
What if I'm not happy with the design?
Normal revisions are included when the original file details and project scope remain unchanged. Substantial changes to the requirements may incur an additional charge.
Do you store my credit card details?
The provided website content does not specify how payment information or credit card details are stored.
What's the difference between simple and complex?
The provided pricing distinguishes between Simple and Complex Digitizing, but it does not provide specific criteria defining where a design falls into each category. Pricing is based on the type and requirements of the design.
Do you offer patches and badges?
Yes, we offer custom Chenille, Woven, and Leather patches. The provided website content specifically mentions these patch types; it does not separately define a badge service.
What makes your patches better than cheap alternatives?
Our website content describes the patches as custom Chenille, Woven, and Leather patches and states that pricing and turnaround depend on the project requirements. It does not provide a specific comparison with cheaper alternatives.
Are your patches responsibly sourced?
The provided website content does not specify sourcing or material-sourcing practices for the patches.
What's the minimum order for patches?
The provided website content does not specify a minimum patch quantity. Patch pricing remains quote-based until exact pricing and minimum quantities are provided.
How long does patch production take?
Patch turnaround depends on the requirements of the project. The provided website content does not give a fixed patch-production timeframe. Contact American Digitizer for a personalized quote and turnaround time.
What's the best way to get in touch with you?
Send us your artwork or tell us what you need. You can request a quote or send your artwork directly. You can also contact American Digitizer by phone at (201) 781-5533, email at digitizersamerican@gmail.com, or Instagram at @americandigitizer.
50% Off Your First 2 Designs
Simple left chest from just $7.50. Sew-out tested. All formats. New customers only. First 2 orders. Discount applied automatically.